Workspaceco helps Australian trade business owners hire and manage dedicated remote team members who handle the jobs behind the jobs.

We provide highly trained remote operations specialists skilled in:

• Admin and job scheduling (ServiceM8, SimPRO, Tradify)

• Customer service and quoting follow-ups

• Bookkeeping and accounts support (Xero, BrightHR)

• Marketing and social media management

• Systems, reporting, and business documentation

Our team members are fully trained in trades-specific systems and workflows – so they integrate seamlessly into your business from day one.

Our dedicated remote team members start from $18 AUD per hour, depending on the skill set and role type — for example, admin and customer service roles sit at the lower end, while senior executive or marketing support sits higher.

But here’s the key: Workspaceco isn’t built to be the cheapest — it’s built to be the most reliable and retention-driven.
Most trades business owners who come to us have already tried hiring directly or using low-cost agencies, only to find out that cheap hires become expensive once you factor in turnover, missed deadlines, and retraining.

When you work with Workspaceco, you’re not just paying for a person — you’re investing in:

• Retention and reliability – our team members stay for years, not months.

• A complete managed model – we handle recruitment, HR, payroll, compliance, and training.

• Peace of mind – no legal or Fair Work risks from direct overseas hiring.

• True partnership – we proactively support both you and your team member to ensure long-term success.

Our clients typically save over 50% compared to local hires, while gaining consistency, protection, and scalability.

Yes — Workspaceco offers both part-time and full-time options, each with set, structured hours to ensure consistency and accountability.

You can choose:

• Part-time: 20 hours per week

• Full-time: 40 hours per week

We don’t offer casual or ad-hoc hourly work — every Workspaceco partnership is built around reliability, routine, and seamless integration into your business operations.

This structure allows your remote team member to truly become part of your crew — showing up at the same time, every day, aligned with your systems, team meetings, and workflow.

As your business grows, we’ll help you scale your team or hours smoothly — without disrupting your operations or retraining from scratch.

We believe great results come from consistency and clarity — that’s why every partnership starts with a clear agreement and mutual expectations.

All new clients begin with a 12-month contract, giving your remote team member the stability to truly integrate into your business.
However, we also include a 90-day performance guarantee within that period.
If at any point during the first 90 days you’re not happy, you can cancel anytime or request a free replacement for your team member — no questions asked.

After your first year, contracts move to 6-month terms, giving you ongoing flexibility.
And because we understand cashflow is critical in the trades, payments are made month-to-month, so you can manage your budget easily while maintaining consistency across your team.

Every Workspaceco team member goes through a rigorous recruitment, screening, and training process built specifically for the trades industry.

We only select candidates in the top 2–3% of applicants — people with:

• Proven experience in admin, customer service, or operations

• Strong written and verbal English communication

• Solid technical skills in platforms such as ServiceM8, SimPRO, Tradify, Xero, Canva, and Google Workspace

Before they’re matched with your business, each candidate completes trade-specific scenario testing, ensuring they can confidently handle quoting, job flow, and client communication the way Aussie tradies expect.

But it doesn’t stop there.
Once placed, every Workspaceco team member is enrolled in our ongoing training and development program, where we continuously upskill them in:

• The latest trades systems and software updates

• Communication and customer experience best practices

• Efficiency, productivity, and time management skills

We also take direct feedback from clients to shape our regular training sessions — ensuring our team is always evolving to better serve your business and your customers.

Our team members are primarily based in the Philippines, where outsourcing is a leading industry and business English proficiency is exceptionally high.

Workspaceco’s Philippines operations team provides on-the-ground recruitment, HR, and training, ensuring our remote team members are supported, reliable, and aligned with your standards.
They work in your time zone and communicate daily — just like any local team member would.

Absolutely. English is the second official language of the Philippines, and our team members complete strict written and spoken communication assessments before joining Workspaceco.

They’re also trained to work with Australian trade clients, meaning they understand common phrases, tone, and the customer experience your business delivers.
Many of our team members have worked with builders, plumbers, and electricians across Australia and are already familiar with tools like ServiceM8, SimPRO, and Tradify.

Hiring direct can seem cheaper — until something goes wrong.

With Workspaceco, you’re not just hiring a person; you’re getting a fully managed partnership that takes care of everything behind the scenes, so you can stay focused on your business.

We handle it all for you:

• Recruitment, vetting, and background checks to find top-tier candidates.

• Trades-specific onboarding and training before placement, so your team member is ready to hit the ground running.

• HR, payroll, and performance management to keep everything running smoothly.

• Ongoing training and development, driven by real client feedback, ensuring every team member continues to grow in skill, efficiency, and industry understanding.

• Backup support and replacement guarantee — if your team member ever leaves (rare, but it happens), we’ll replace them quickly and at no cost.

That’s the Workspaceco difference — you get the freedom and scalability of outsourcing with the reliability, retention, and professionalism of a local hire.

Workspaceco is built on long-term partnerships. Our average client works with their team member for 2–4 years or more, with many growing their teams over time.

We achieve this by focusing on:

• Fair pay and consistent work conditions

• Community, growth, and connection

• Regular check-ins and professional development
  When people feel supported and part of something bigger, they stay — and that stability shows in your business results.

If something’s not clicking, we act fast.

We’ll first work with you and your team member to identify and resolve the issue — whether it’s a training gap, misalignment, or process change.
If it’s still not a fit, we’ll handle a replacement at no additional cost, ensuring minimal disruption to your business.

Workspaceco is here to make sure you’re supported, not stuck.

It’s easy — and rewarding.
You can refer a friend or fellow tradie directly through our team at tu@workspacecooutsourcing.com

When your referral becomes a Workspaceco client, you’ll receive $300 off your next invoice.
Some clients even end up covering an entire month’s team member cost through referrals alone — it’s our way of saying thanks for helping other tradies free up their time too.